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Name
Susan Gould
E-mail
Web Address
Nationality
British
Other Details Full, clean driving licence - Non smoker
Administrative
Experience
 

Microsoft Office Applications
Order Processing & Dispatch
Computer Hardware & Software Installation
IT Help Desk
IT Training & Software Training
Audio Typing

Reception Duties
Stock Inventory & Control
Customer Care & Services
Diary Management
Desktop Publishing
Web Page Design




Employment History
99 – To Date  
Eurotext - IT Applications Trainer / Web Site Designer - Home Based

IT training on a one to one basis, teaching MS Office and other IT applications. Software and hardware installation, upgrades and trouble-shooting. IT and technical help via telephone and on site. Web page design, creation and maintenance, using Macromedia Dreamweaver and graphic design. Virtual reception and secretarial duties. CV creation services.

98 – 99 
Ama Optic Limited - Administrator/Receptionist
Freemantle House, 29 Kingsclere Park, Newbury, Berkshire . RG20 4SW

Liaising with customers regarding progressing orders, delivery enquiries and complaints, stocktaking, database creation and analysis, plus general administrative assignments. Diary Management and travel arrangements. Processing sales orders via telephone, e-mail and fax. Greet, assist and direct clients.

96 – 98
Eurotext Limited - IT Trainer & Secretarial Services
Unit 11A, Maple Court, West Ham Lane , Basingstoke , RG22 5PN
IT training, software and hardware installation and trouble-shooting. Database creation and analysis. Interviewing and assessing clients IT needs and recommending appropriate training courses. General daily administrative duties.

90 – 95
British Sky Broadcasting Limited - Editor
  6 Centaurs Business Park, Grant Way , Isleworth, Middlesex,  TW7 5QD.
 

24 hour service for emergency programme changes, running times alterations, sports fixture, score updates, movie synopsis and program running times. Production of promotional design and artwork to improve viewer awareness, and selling power of Skytext, BskyB's teletext service.
 

83 - 89
Child Care Break

78 - 82

Costain Construction Limited - Subcontracts Payment Clerk
Costain House, Nicholsons Walk, Maidenhead, Berkshire. SN6 1LN
Processing invoices and payment for sub-contractors including VAT analysis. Telephone liaison with sub-contractors and surveyors, general office duties.

76 - 78
Encodex Spa - IT Help Desk / Technical Librarian
Milan, Italy.
  Trouble shooting and relaying customer problems to remote field service engineers, maintenance of call progress issues and reports, maintaining the technical library. Reception duties, word processing, diary management and other general office duties.
73 - 76

John Laing Construction Limited (Thermalite Ltd) - Accounts Assistant

  Coleshill, Birmingham, West Midlands.
 

Processing wages, sales and purchase ledgers. Typing, filing, reprographics and general office duties.

Personal Statement

You will find me to be a reliable, enthusiastic and conscientious team member with good administrative and customer service skills. I enjoy and thrive upon challenges, both inside and outside the working environment. I have a positive approach and outlook, along with being both organised and innovative within the work place. I have an optimistic and outgoing personality and find it easy to communicate and get along with others.

Qualifications
O levels - English Language, English Literature, History, Biology
GCSE     - Maths
Certificates
RSA Computer Literacy and Information Technology - Microsoft Office
Courses
Health and Safety Regulations.  Personal Development and Customer Care
Interests
Genealogical research, Neuro-linguistic programming (NLP), gardening, graphic design.
Charitable Work
I mentor teenagers at a local senior school. This involves meeting with them fortnightly in school and taking an interest in their progress. My aim is to help the mentee find the right direction and help them to develop solutions to career issues, to help them believe in themselves, boost their confidence and to ask questions, whilst providing guidance and encouragement.

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Admin Experience
Employment History
Personal Statement
Qualifications
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Interests
Charitable Work