Sue Gould Printable CV

Susan Jeanette Gould - Curriculum Vitae
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Personal Details

	Name	Susan Jeanette Gould
	E-mail	sue@gouldonline.co.uk
	Nationality	British
	Other Details	Full, clean driving license

Administration Experience

	Microsoft Office Applications	Reception Duties
	Order Processing & Dispatch	Stock Inventory & Control
	Computer Hardware & Software Installation	Customer Care
	IT Help Desk	Diary Management
	IT & Software Training	Desk Top Publishing
	Audio Typing	Web Page Design

Personal Statement
You will find me to be a reliable, enthusiastic and conscientious team member with good administrative and customer service skills. I enjoy and thrive upon challenges, both inside and outside the working environment.I have a positive approach and outlook, along with being both organised and innovative within the work place. I have an optimistic and outgoing personality and find it easy to communicate and get along with others.
Employment History
99 - To Date Eurotext - Self Employed charitable basis IT training on a one to one basis, teaching MS Office and other IT applications. Software and hardware installation, upgrades and trouble-shooting. IT and technical help via telephone and on site. Web page design, creation and maintenance, using Macromedia Dreamweaver and graphic design. Virtual reception and secretarial duties. CV creation services. 98 - 99 Ama Optic Limited – Administrator Freemantle House, 29 Kingsclere Park, Newbury, Berkshire. RG20 4SW. Liaising with customers regarding progressing orders, delivery enquiries and complaints, stocktaking, database creation and analysis, plus general administrative assignments. Diary Management and travel arrangements. Processing sales orders via telephone, e-mail and fax. Greet, assist and direct clients. 96 - 98 Eurotext Limited - IT Trainer & Secretarial Services Unit 11A, Maple Court, West Ham Lane, Basingstoke, RG22 5PN. IT training, software and hardware installation and trouble-shooting. Database creation and analysis. Interviewing and assessing clients IT needs and recommending appropriate training courses. General daily administrative duties. 90 - 95 British Sky Broadcasting Limited – Editor 6 Centaurs Business Park, Grant Way, Isleworth, Middlesex, TW7 5QD. 24 hour service for emergency programme changes, running times alterations, sports fixture, score updates, movie synopsis and program running times. Production of promotional design and artwork to improve viewer awareness, and selling power of Skytext, BskyB’s teletext service. 83 - 89 Child care break 78 - 82 Costain Construction Limited - Subcontracts Payment Clerk Costain House, Nicholsons Walk, Maidenhead, Berkshire. SN6 1LN. Processing invoices and payment for sub-contractors including VAT analysis. Telephone liaison with sub-contractors and surveyors, general office duties.
Qualification – Certificates – Courses

Qualifications	O Levels - English Language, English Literature, History, Biology
	GCSE - Maths
Certificates	RSA Computer Literacy and Information Technology:- Microsoft Word - Microsoft Excel - Graphics
Courses	Health and Safety Regulations - Personal Development and Customer Care
Additional Information

Charitable work	I mentor teenagers at a local senior school. This involves meeting with them fortnightly at school and taking an interest in their progress. My aim is to help the mentee find the right direction and to develop solutions to career issues, to help them believe in themselves, boost their confidence and to ask questions, whilst providing guidance and encouragement.
Hobbies & Interests	Genealogical research, Neuro-linguistic programming (NLP), gardening, graphic design.

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